FAQs

Will a band fit my Apple Watch?

Check the case size and model against the options on the product page. The case size is marked on the back of your watch. Do not choose solely by the series number: devices with the same series name may have different case sizes. Our Size & Compatibility Guide explains what to check.

Is the watch included?

No. We sell the band or accessory described in the listing. Watches in photographs show how a band looks when fitted.

How do I choose a comfortable wrist fit?

Measure your wrist where you wear the watch and compare it with the individual band’s fit information. The watch case measurement is not your wrist circumference. Email us if you need help before ordering.

What are the bands made of?

Materials vary by style. Read the product description for the selected leather, silicone, stainless steel or other material. Closures and finishes also differ by product. Visit Watch Band Care for general care advice.

What does delivery cost?

Standard delivery within the United States costs $8.95 per order. We currently do not offer international delivery.

When should my order arrive?

Allow 1–3 business days for preparation and an estimated 4–7 business days after dispatch for transit, usually 5–10 business days in total. Business days exclude weekends and holidays. The daily cutoff is 5 PM Pacific Time.

Can I change or cancel an order?

Email within 12 hours of placing it, including outside our support hours. Requests depend on order progress. A shipped order cannot be canceled or changed. See Cancellation & Order Changes.

Where is my tracking number?

We send tracking details after dispatch when available. Check the checkout email and spam folder. Carrier updates may take 24–72 hours. Use Track Your Order for help.

Can I return a band if I change my mind?

Yes, eligible unused and unworn items may be returned within 30 days of delivery. Contact us for authorization and a prepaid return label. Approved returns have no restocking fee. The full condition and mailing details are in Returns & Refunds.

Do you offer exchanges?

One free exchange is available per eligible order within 30 days, subject to availability and the return condition requirements.

What if my band arrives damaged or incorrect?

Contact us within 48 hours of delivery. Send your order number and clear photos of the item and packaging so we can review it and arrange the appropriate resolution.

When does a refund appear?

Returned items are normally inspected within 2–3 business days of receipt. After an approved refund is submitted to the original payment method, allow your payment provider another 5–10 business days to post it.