Refund policy

Effective Date: October 4, 2026

If your band is not the right choice, we will help you arrange an eligible return or exchange. Please contact us before sending it back so we can match the parcel to your order.

Return window and condition

Request a return or exchange within 30 days after delivery. We accept change-of-mind returns as well as eligible size, color or style exchanges. Standard returns must be unused, unworn and clean, without scratches, stains, odors, alterations or damage caused after delivery. Include the original packaging, tags, accessories and inserts supplied with the item.

Used or incomplete items, requests outside the window and parcels sent without following our instructions may not qualify. We need an order number or other proof that identifies the purchase.

Start with an email

1. Email contact@snapbandshop.com with your order number, the item and your reason for returning or exchanging it.
2. Wait for our authorization and return instructions.
3. Pack the item securely and use the prepaid return label we provide.
4. Keep your mailing receipt and tracking information until the request is completed.

Approved returns are sent by mail. The return address will be included with your instructions; please do not assume the business address is the correct destination for your parcel.

Return costs

Approved returns and exchanges include a prepaid return shipping label. There is no separate return shipping charge when you use our label, and we do not charge a restocking fee for an approved return.

Exchanges

One free exchange is available per eligible order within the 30-day window. You may ask for another available size, color or eligible style. Tell us exactly which option you would like. If it is unavailable, we will discuss an available alternative or a refund.

Damaged, defective or wrong items

Please contact us within 48 hours of delivery and include clear photos of the item and packaging, your order number and a short explanation. We review the issue before arranging the appropriate replacement, exchange or refund. Keep all supplied parts and packaging while we work through it with you.

Inspection and refunds

We normally inspect returned items within 2–3 business days of receiving them. Once approved, the refund goes back to the original payment method. Your payment provider may need an additional 5–10 business days to post the funds after we submit it. We will explain the refund amount and any treatment of the original delivery charge when we authorize the return.

If an issued refund has not appeared after the provider’s processing period, check the account or statement used for payment, then email us with your order number for help.

Before dispatch

You may request cancellation or order changes within 12 hours of ordering. Requests depend on processing progress, and shipped orders cannot be canceled. Read Cancellation & Order Changes for the process.

Talk to us

SNAPBANDSHOP
1500 Hayes Wy, Merced, CA 95348, United States
Email: contact@snapbandshop.com
Phone: +1 (209) 628-5569
Support: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding holidays.